Privacy Policy
The Phoenician Garden Mediterranean Bar and Grill
Effective Date: May 11, 2026
Last Updated: May 11, 2026
1. Introduction
The Phoenician Garden Mediterranean Bar and Grill ("Phoenician Garden," "we," "our," or "us") respects your privacy. This Privacy Policy explains how we collect, use, share, and protect personal information when you visit our website at thephoeniciangarden.com (the "Site"), order food online or by phone, make a reservation online or by phone, join our loyalty program, sign up for our newsletter, request catering, dine in our restaurant, or otherwise interact with us. This policy is written with reference to the California Consumer Privacy Act of 2018 as amended by the California Privacy Rights Act of 2020 (collectively, "CCPA/CPRA").
Even where certain CCPA/CPRA rights apply only to businesses that meet statutory thresholds, we provide California residents with the privacy choices described below as a matter of transparency and good business practice.
2. California Notice at Collection
The following summary describes the categories of personal information we may collect, the purposes, whether each category is sold or shared, and how long it is retained. Full details appear in the sections that follow.
Identifiers (name, email, phone, address, IP, device IDs)
Purpose: orders, reservations, loyalty, marketing, customer support.
Sold or shared? Shared for online advertising and remarketing if ad cookies are accepted.
Retention: see Retention section.
Customer records (information you provide with orders, reservations, loyalty enrollment, catering inquiries)
Purpose: fulfilling your transactions and inquiries.
Sold or shared? Shared for online advertising and remarketing if ad cookies are accepted.
Retention: up to 7 years for order records.
Commercial information (orders, catering, gift cards, loyalty activity)
Purpose: process and fulfill commerce activity.
Sold or shared? Shared for advertising and remarketing if ad cookies are accepted.
Retention: up to 7 years for order records.
Internet or network activity (browsing, page views, cookie data)
Purpose: site analytics, cookie measurement, retargeting, conversion tracking.
Sold or shared? Shared if marketing or analytics cookies are accepted.
Retention: up to 26 months for analytics.
Approximate geolocation (derived from IP address)
Purpose: site security, analytics, local ad measurement.
Sold or shared? Shared if marketing or analytics cookies are accepted.
Retention: up to 26 months.
Inferences (dining and offer preferences)
Purpose: personalize offers, communications, and content.
Sold or shared? Shared if marketing cookies are accepted.
Retention: until opt out or inactivity period ends.
3. Categories of Personal Information We Collect
In the past 12 months, we have collected the following categories of personal information defined by California law:
Identifiers: name, email address, phone number, mailing address, IP address, online identifiers, and device identifiers.
Customer records: contact information you provide when placing an order online, by phone, or in person; making a reservation online or by phone; joining our loyalty program; or submitting a catering inquiry. This includes name, phone number, party size, date and time, dietary restrictions, and special requests collected by staff when you call us, dine in with us, or pick up a togo order. Servers and front-of-house staff may write down or enter your phone number into our point-of-sale system to look up or credit your loyalty account.
Commercial information: records of products ordered, catering inquiries, gift card purchases, and loyalty program activity.
Internet or network activity: browsing history on our Site, pages viewed, referring URLs, interaction with our content, and information collected through cookies and tracking technologies.
Geolocation data: approximate location derived from IP address.
Inferences: preferences and characteristics inferred from the categories above, such as dining preferences for marketing.
4. Sensitive Personal Information
We do not intentionally request Sensitive Personal Information through the Site. However, you may choose to provide limited health-related or dietary information, such as allergy information or accessibility-related requests, when placing an order, making a reservation, or submitting a catering inquiry. We use that information only to fulfill your request and do not use it to infer characteristics about you. If our practices change, we will update this policy and offer the Right to Limit Use of Sensitive Personal Information.
5. Categories of Sources
Directly from you when you place an order online, by phone, or in person; make a reservation online or by phone; sign up for our newsletter; join our loyalty club; submit a catering inquiry; contact us by phone, email, or in person; or otherwise interact with us.
Automatically from your device and browser when you visit the Site, through cookies, analytics, and server logs.
From our service providers, including SpotOn, payment processors, analytics vendors, and our delivery and catering partners.
From social media platforms and ad networks when you interact with our pages, click an ad, or engage with our retargeting campaigns.
6. Business and Commercial Purposes for Collection
We use personal information to:
Process and fulfill food orders, catering requests, reservations, and gift card purchases.
Operate and administer our loyalty program.
Communicate with you about your orders, reservations, and inquiries.
Send promotional emails, text messages, and newsletters when you have opted in.
Improve our Site, menu, and services.
Conduct paid marketing and online advertising. This includes running paid ads on Google Search, Google Display, YouTube, Facebook, Instagram, and similar platforms, and using remarketing and retargeting tactics that show our ads to visitors who have previously visited our Site, ordered from us, or engaged with our content. This relies on cookies, pixels, advertising identifiers, and audience-matching tools provided by Google, Meta, and other ad platforms.
Measure ad performance and attribute conversions, including tracking when a visitor clicks an ad and later places an order or makes a reservation.
Build and refine custom audiences, lookalike audiences, and remarketing audiences for ongoing advertising campaigns.
Detect and prevent fraud and protect Site security.
Comply with legal obligations and respond to lawful requests.
7. Service Providers and Contractors
We disclose personal information to service providers and contractors who process information on our behalf and only for the purposes we direct. The list below is representative and not exhaustive. We may add, change, or replace providers from time to time without updating this policy each time, provided the new provider serves an equivalent purpose under similar confidentiality and security obligations. Examples of categories and current providers include:
SpotOn (or any successor platform we may use) for online ordering, payments, loyalty program administration, and gift cards.
Payment processors and merchant services that handle card transactions on our behalf.
Website hosting providers.
Email and SMS marketing platforms, including but not limited to Mailchimp and ODDS Drive, and any similar communications platforms we may use from time to time.
Cookie consent management providers, including Osano, or any similar consent platform we may use.
Accessibility tools and providers, including accessiBe, or any similar accessibility platform we may use.
Reservation, table management, and waitlist platforms when applicable, including any provider we may add or change over time.
Customer support, analytics, business intelligence, and other operational platforms used to run the business, including any provider we may add or change over time.
8. Third Parties, Delivery Partners, and Advertising Partners
In addition to service providers, we also share personal information with the following third parties. These third parties may collect information directly from you or through cookies and pixels placed on our Site, and their use of that information is governed by their own privacy policies.
Delivery and catering marketplaces
You can order from us through delivery and catering platforms linked from or integrated with our Site. The list below is representative and not exhaustive. We may add, change, or replace delivery and catering partners from time to time. These platforms collect information directly from you when you use their services, and their privacy policies govern their collection and use of that information. Current and example partners include:
DoorDash
Uber Eats
Grubhub
EZCater
Any other delivery, marketplace, or catering platforms we may use, link to, or integrate with from time to time.
Advertising and analytics partners
We disclose personal information to third parties for analytics, measurement, retargeting, and cross-context behavioral advertising. The list below is representative and not exhaustive. We may add, change, or replace advertising and analytics partners from time to time. Current and example partners include:
Google, including Google Analytics 4, Google Ads, and Google's advertising network (Google Display Network, YouTube, Search Partners).
Meta (Facebook and Instagram) for paid advertising, retargeting, and custom audience building.
Other social or advertising platforms, examples include TikTok, Pinterest, Yelp Ads, X (Twitter), LinkedIn, programmatic display networks, connected TV/streaming ad platforms, local digital advertising vendors, and any similar platform we may add or use from time to time.
Local listing, review, and reputation platforms when integrated with our Site, examples include Google Business Profile, Yelp, TripAdvisor, OpenTable, Resy, and similar or successor platforms we may use.
Other recipients
Professional advisors, including accountants, auditors, and attorneys.
Government, law enforcement, or other parties when required by law, subpoena, or court order, or to protect our legal rights.
Successor entities in connection with a merger, acquisition, financing, or sale of assets.
9. Payment Information and Phone Orders
Payment information for online orders, online reservations that require a deposit, and other electronic transactions is processed by our payment providers, including SpotOn and any payment processor SpotOn uses. We do not store full credit card numbers through the Site.
Phone orders and reservations
When you call us to place a togo order, make a reservation, or arrange catering, our staff may collect personal information from you verbally, including your name, phone number, order details, special requests, and, for some togo orders, your credit card information for payment.
Credit card information taken over the phone is entered directly into our point-of-sale and payment system (SpotOn) to process the transaction. We do not retain full credit card numbers in writing, in voicemail, in email, or in any other form outside of the secure payment system. Staff are instructed not to record or store card numbers after the order is processed.
If you prefer to provide payment information through a more secure channel, you may place your order online at our Site or pay in person when you pick up your order.
10. "Sale" and "Sharing" of Personal Information Under CPRA
We do not sell personal information for monetary consideration. However, California law defines "sharing" broadly to include the disclosure of personal information to third parties for cross-context behavioral advertising, even when no money changes hands. Our use of advertising cookies, pixels, and audience-matching tools from Google Ads, Meta, and similar platforms, including for retargeting, conversion tracking, and custom audience building, may qualify as "sharing" under CPRA.
California residents have the right to opt out of this sharing. To exercise this right, click the Osano cookie preferences icon on any page of our Site and reject Marketing cookies, or use the Do Not Sell or Share My Personal Information section at the bottom of this policy.
You can also opt out by enabling the Global Privacy Control (GPC) signal in your browser. When we receive a valid GPC signal, we treat it as an opt out of sale or sharing for that browser or device and maintain a preference setting showing that the opt out has been honored where technically feasible.
11. Retention
We retain personal information only as long as needed for the purposes described in this policy, to comply with legal obligations, resolve disputes, and enforce our agreements. Typical retention periods:
Order and reservation records: up to 7 years for tax and accounting purposes.
Loyalty program data: while your account is active, plus 2 years after last activity.
Newsletter and marketing contacts: until you unsubscribe, plus a suppression record kept indefinitely to honor your opt out.
Site analytics: up to 26 months (Google Analytics default).
Server logs and security data: up to 12 months.
Advertising audience data: managed by Google, Meta, and similar platforms per their retention rules; you may opt out at any time through the consent banner or browser settings.
12. Cookies and Tracking Technologies
Our Site uses cookies, pixels, and similar technologies for the following purposes:
Strictly necessary cookies required for the Site to function, including consent preference storage.
Functional cookies that remember your preferences and improve performance.
Analytics cookies for Google Analytics 4 to understand Site usage and traffic sources.
Marketing and advertising cookies and pixels, including Google Ads conversion tracking, Meta Pixel, and similar platforms used for measurement, retargeting, and custom audience building.
We use the Osano Cookie Consent Manager to manage your cookie preferences. When you first visit our Site, you will see a consent banner allowing you to accept or reject non-essential cookies. You can change your preferences at any time by clicking the Osano cookie icon on any page. We honor browser-level Global Privacy Control (GPC) signals as automatic opt-out requests for sale and sharing.
13. SMS Communications
If you provide your mobile number and opt in to receive text messages, we may send order updates, reservation updates, loyalty messages, or promotional texts. Message and data rates may apply. You may opt out of promotional text messages at any time by replying STOP or following the instructions in the message.
14. Your California Privacy Rights
If you are a California resident, you have the following rights under CCPA/CPRA:
Right to Know: request that we disclose the categories and specific pieces of personal information we have collected about you, the sources, the purposes, and the categories of third parties with whom we have shared the information.
Right to Delete: request that we delete personal information we have collected from you, subject to legal exceptions.
Right to Correct: request that we correct inaccurate personal information we hold about you.
Right to Opt Out of Sale or Sharing: direct us not to sell or share your personal information for cross-context behavioral advertising.
Right to Limit Use of Sensitive Personal Information: this right is preserved if we begin processing Sensitive Personal Information in a way that requires this option.
Right to Data Portability: receive a copy of your personal information in a portable format.
Right to Non-Discrimination: we will not discriminate against you for exercising any of these rights. We will not deny service, charge different prices, or provide a different quality of service because you exercised a right.
15. How to Submit a Request
To exercise any of your rights, contact us using one of the methods below:
Email: info@thephoeniciangarden.com
Phone: (559) 261-2747
Mail: The Phoenician Garden, 1025 E Herndon Ave #106, Fresno, CA 93720
We will verify your identity before responding to a request involving specific personal information by asking you to confirm details we already have on file, such as your email address and recent order history. We will respond to verifiable requests within 45 days. If we need more time, we will notify you and may extend by an additional 45 days as permitted by law.
Authorized agents: you may designate an authorized agent to submit a request on your behalf. We will require the agent to provide written, signed authorization from you and verify your identity directly.
16. Loyalty Program Financial Incentive Notice
We offer a voluntary loyalty program through SpotOn. Members may receive rewards, discounts, birthday offers, promotional offers, or other benefits. To participate, you may provide personal information such as your name, email address, phone number, order history, and loyalty activity.
How your phone number is used
Your phone number is the primary identifier used to look up your loyalty account. When you dine in, place a togo order by phone, or pick up an order, our staff may ask for your phone number to credit your visit and any rewards or points to your loyalty account. Servers may write your phone number on a ticket or enter it into our point-of-sale system for this purpose. Phone numbers used solely to look up an existing loyalty account are not retained outside of the SpotOn loyalty system.
SpotOn as the loyalty platform
Our loyalty program is operated through SpotOn. When you enroll, you create an account with SpotOn and agree to SpotOn’s terms of service and privacy policy in addition to this policy. SpotOn collects and processes loyalty data on its platform under its own privacy practices. You can review SpotOn’s privacy practices at https://www.spoton.com/legal/.
If you have not enrolled in the loyalty program, providing a phone number at the time of an order or visit will not automatically enroll you. You must affirmatively sign up to become a loyalty member.
Enrolling and withdrawing
The material terms of the program are presented when you sign up. You opt in by enrolling in the loyalty program online, in person, or through our ordering or loyalty platform. You may withdraw at any time by contacting us at info@thephoeniciangarden.com or by using any unsubscribe or account preference tools made available through the program.
Value of the program
We estimate the value of personal information collected through the loyalty program based on the value of discounts, rewards, offers, and other benefits made available to members, as well as the expenses we incur to provide those benefits. The value varies by member depending on purchase activity and reward usage. Withdrawing from the program may result in the loss of unused rewards, but we will not otherwise discriminate against you for exercising your privacy rights.
17. Children's Privacy
Our Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13. We also do not knowingly sell or share the personal information of consumers under 16 without affirmative authorization, meaning opt-in consent from the consumer if 13 to 15, or from a parent or guardian if under 13. If you believe a child has provided us with personal information, contact us and we will delete it.
18. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect personal information. No method of transmission or storage is fully secure, so we cannot guarantee absolute security. Notify us immediately if you suspect a security issue with your account or information.
19. Links to Third-Party Sites
Our Site may link to third-party websites and services, including but not limited to SpotOn ordering; social media platforms; delivery and catering partners such as DoorDash, Uber Eats, Grubhub, EZCater, and any others we may use; reservation and waitlist platforms; review sites; payment providers; and similar third parties we may add or change over time. The privacy practices of any linked third party are governed by their own privacy policies, not ours. Review the privacy policies of those services before submitting information.
20. Changes to This Policy
We may update this Privacy Policy from time to time. We will post the updated version on this page with a revised Last Updated date. Material changes will be communicated by a notice on our Site or by email where appropriate.
21. Contact Us
If you have questions about this Privacy Policy or our privacy practices, contact us:
The Phoenician Garden Mediterranean Bar and Grill
1025 E Herndon Ave #106
Fresno, CA 93720
Phone: (559) 261-2747
Email: info@thephoeniciangarden.com
Do Not Sell or Share My Personal Information
California residents may opt out of the sale or sharing of personal information for cross-context behavioral advertising. To opt out, click the Osano cookie preferences icon on the Site and reject Marketing cookies. You may also email info@thephoeniciangarden.com with the subject line "Do Not Sell or Share." We also honor Global Privacy Control signals as opt-out requests for the browser or device sending the signal.